To find out more about the different ways in which you can support someone, see below:
Listen
The person may want to talk about their experiences. You can make a big difference by giving them your time and full attention. Don’t worry about not knowing exactly what to say in response. If the person tells you the details of what they have experienced then you may feel emotionally affected in some way. This is a normal response and it’s not easy to think of the ‘right’ thing to say. It’s okay for the other person to see you have feelings about what they have been through.
Show empathy
Video
Try to imagine what the other person is feeling and think about what you can say to convey this. See the video below for further information.
Ask
Try to avoid making assumptions or doing what you think would be helpful as this may not be the case. Instead make the person aware that you are interested in their views and choices about how best to help them, if they want this from you.
Practical
Offering practical support is useful. This can help people manage the normal day to day pressures that can feel overwhelming. For example, make them a meal and, or offer them a lift. Employers can also help by being flexible, letting employees take time to attend any appointments and, or to care for any family members affected.
Some things to think about
- If the person you are supporting is very close to you it can be hard to witness their distress, how are you taking care of yourself so you can continue to be of help?