Privacy

Our contact details:

Address: Recovery College Online, St Margaret’s Health Centre, Crossgate, Durham, DH1 4DS
E-mail: [email protected]

Introduction

The Recovery College Online uses personal, confidential and sensitive information for a number of purposes. This Privacy Notice provides a summary of how we use your information.

To ensure that we process your personal data fairly and lawfully we are required to inform you:

• Why we need your data
• How it will be used
• Who it will be shared with

This document also explains what rights you have to control how we use your information. The law determines how organisations can use personal information.

The key laws are:

• The General Data Protection Regulation (GDPR),
• The Human Rights Act 1998 (HRA),
• The common law duty of confidentiality.

What personal identifiable information do we collect about you?

During the registration process to use on line courses we record:

• Name
• User name
• Email address
• Gender
• Age
• Ethnicity
• Sexual orientation
• Country
• Post code for UK users (first 3 or 4 digits only)
• Whether the student is a TEWV service user, carer, TEWV staff, or staff from other organisations

For registered students the site will also record:

• Which pages and content the students have reviewed and accessed.
• Responses to surveys, where individuals have responded to surveys in the online courses and also on general surveys which might be undertaken from time to time.

We minimise the collection of personal information and restrict this to the use of the online courses.  Responses to course quizzes and personal reflections in the courses will not be used for any purpose.

How is the information used?

The primary purpose of recording information about users of the Recovery College Online is so that we can improve the College.  The information provided on the registration form and from server logs enables us to understand what courses students are using and how they are helping with recovery.  This analysis is done using anonymous information.

Sharing your information

If we are required to share personal identifiable information under the General Data Protection Regulation then we will do so under the principles set out within it.

How can you view and change your information?

You can view and change your information by logging on to the Recovery College Online and editing your profile.

What else should I know about my privacy?

If you access other websites using the links provided and provide personal data to other organisations, the privacy policies of those organisations determine how the information is used and the Privacy Notice of Tees, Esk and Wear Valleys NHS Foundation Trust no longer applies.

Security of your information

We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper. We comply with the principles of the General Data Protection Regulation.

Retaining information

We will only retain information for as long as there is a business or legal purpose to do so.

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this webpage.

Data Protection Notification

Tees, Esk and Wear Valleys NHS Foundation Trust is a ‘data controller’ under the General Data Protection Regulation. We have notified the Information Commissioner that we process personal data and the details are publicly available from:- Information Commissioner’s Office, Wycliffe House Water Lane, Wilmslow SK9 5AF www.ico.gov.uk

Webite Use

When someone visits Recovery College Online we collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website by using cookies. For more information about the this visit our page explaining our use of cookies.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: click link below.