Frequently Asked Questions

Recovery College Online (RCO) is a website offering free information, resources, and E-Learning, covering a wide range of mental health and wellbeing topics. We are provided by Tees, Esk and Wear Valleys NHS Foundation Trust, which is an NHS mental health Trust covering parts of North Yorkshire and North East England.

To read more about Recovery College Online, visit the ‘About us’ page.

How can I access Recovery College Online E-Learning?

Along the headings bar on the homepage, click ‘Courses’, where you will be taken to the E-Learning. Here you can browse all of the courses we have on offer; each course includes a synopsis, course duration, and the number of lessons. You will need to create a free online account to complete the courses, however some courses can be completed without an account, which are the ones aimed at younger children.

How do I create an account to complete the courses?

At the top of the homepage there is a button saying ‘Login/Register’; this will take you to the page to sign up for a free account. Alternatively, you can access the ‘Login/Register’ page using this link.

Who is Recovery College Online for?

Everyone! Although we have information and E-Learning tailored for specific groups, such as children and young people, parents and carers, teachers, and adults in the general population, absolutely anyone can use the information and online courses on our website.

Is a referral needed?

No, you do not need a referral to access our website, including signing up for a free online account.

How much do the courses cost?

All our courses and resources are free to access.

I’ve forgotten my username/password

Please use the ‘Forgotten password’ button underneath the login box. If this still isn’t working, please get in touch using the ‘Contact us’ page.

I can’t access my account

If your problem isn’t because you’ve forgotten your password, please use the ‘Contact us’ page.

My email address has changed

At the moment it is not possible for you to change the email address linked to your account, you will need to create a new account.

There’s a problem with the course I’m completing

Please use the ‘Contact us’ page.

I want to delete my account

At the moment it is not possible for you to delete your account. If you would like to delete it, please get in touch with the team using the ‘Contact us’ page, where we are able to do this for you.

How can I access my certificates?

Go to ‘Log In/Register’ at the top of the website page and input your login details. Once you are logged in, click ‘Your account’ at the top of the page. For courses you have completed, there will be a certificate icon next to the word ‘Complete’. Clicking this will open your certificate. Please note you need an online account to be assigned a certificate.

Recovery College Online does not provide individual clinical support or treatment, or have the ability to respond to messages of a personal nature. We are an online information resource and e-learning platform; we can only respond to queries related to the use of our site.

If you feel like you are struggling with your mental health we would recommend speaking with your GP, or your care team if you have one.

If this is happening outside of standard working hours, we would recommend using the NHS 111 service or contacting your local crisis service.

In an emergency go to A&E or dial 999.

The NHS website has lots of helpful information, which you can access on their website.