Using Mental Health Services

Most people initially access services by seeing their GP who can then make a referral if needed. Some services, for example talking therapy services, accept referrals directly from individuals.

If you are currently being supported by a mental health team, you are able to request information about your care and treatment and should do this via your care co-ordinator/keyworker.

People being supported by mental health teams should have a care plan, a written agreement of how you will work together towards your recovery. This plan should be reviewed at regular intervals to ensure that it is working and is still relevant. The framework under which care is organised is called the ‘Care Programme Approach’ and more details about this can be found on the NHS website.

For information about how to access NHS mental health services, visit the appropriate website for where you live:

Real Life Experience

If you’d like to share your experience of accessing mental health services, please email