New TEWV Freephone Crisis Line

Freephone line for those in mental distress

Call 0800 0516171 in a mental health emergency.

TEWV have introduced a new freephone line which will make it easier for people in mental
distress to access urgent help.

People in County Durham, Darlington, Teesside and most of North
Yorkshire, including children and older people, can now contact their local TEWV crisis service
on freephone number 0800 0516171.

Following the success of the Trust’s single point of access telephone number launched earlier in the year, and in response to national guidance, the freephone line will help reduce barriers to accessing help in a mental health emergency.

Open 24 hours a day, seven days a week, callers, including those with learning disabilities
and/or autism, will be offered a series of options which will divert them to their local crisis
service. People calling the existing single point of access number will automatically be
diverted to the freephone line with a view to this replacing the 0300 number in the coming

Advice on what to do in a mental health emergency is available on TEWV’s website: