Accessibility

Accessibility statement for Recovery College Online

Accessibility statement for Recovery College Online.

This accessibility statement applies to recoverycollegeonline.co.uk.

This website is run by Tees Esk and Wear Valleys NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Our homepage slider is difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader
  • Some of our images do not have alternative text, so people using a screen reader cannot access the information
  • Colour contrast against background colours and links is low in some areas

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: RCO Team at tewv.vrc@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Recovery College Online is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We will aim to improve the following areas with our site redesign in 2021:

  • Our homepage slider is difficult to navigate using just a keyboard, failing WCAG 2.1 success criterion 2.1.1 (keyboard).
  • You cannot skip to the main content when using a screen reader, failing WCAG 2.1 success criterion 2.4.1 (bypass blocks).
  • Colour contrast against background colours and links is low in some areas, failing WCAG 2.1 success criterion 1.4.3 (contrast (minimum).

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by April 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

We know that some parts of the website aren’t fully accessible, listed below:

PDF documents since September 2018

Some of our content across the site is in PDF format where a durable format is needed. We will be reviewing all PDF documents that are essential for our services and converting these to accessible pages.

However, we have examined documents published before September 2018 and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

Navigation and accessing information

The repeated content in the page header cannot be skipped, for example, a ‘skip to main content’ option.

It’s difficult for users to change text size in some areas without content overlapping.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix ‘Trauma Informed Guidance Booklet June 2018’.

Videos

We plan to add captions to all video content on our website, hosted on our YouTube channel.

What we’re doing to improve accessibility

We are continuously working to address the points listed above. We have identified that a website redesign will bring the website up-to-date and highlight any further accessibility issues for amendment.

We are committed to accessibility and are currently in the process of redeveloping our website; we have established a working group and have plans for training in order to make the website accessible. For any content that is not accessible, please notify us by contacting tewv.vrc@nhs.net.

As part of the roll-out of a new website, old inaccessible content will be completely replaced or archived permanently by June 2021.

Accessibility Roadmap:

Item of work Target date
Undertake an accessibility review Completed October 2020
Update Accessibility Statement Ongoing
Scope our new solution December 2020
Begin website redesign process Early 2021
New website launch June 2021

Preparation of this accessibility statement

This statement was prepared on 13th October 2020. It was last reviewed on 26th November 2020.

An audit, including testing, will be carried out during the website redesign process by Mixd.

Testing will include:

  • Our main website platform, available at www.recoverycollegeonline.co.uk.

You will be able to read the full accessibility test report here once complete.