A care co-ordinator is a main point of contact for the person using mental health services. Their role is to determine what support the person needs and arrange for that support to be provided. Additionally they will support the person to achieve their goals and signpost to any relevant resources or activities.
The care co-ordinator is also responsible for creating, collaboratively with the person, their care plan. This details what issues or goals the person has, who is involved in their care and what to do in a crisis. This should be reviewed regularly, usually every 6 months or if there has been a significant change e.g. moving teams.
It can be helpful if the person builds a positive, trusting relationship with their care coordinator so that they feel able to engage with them and make requests for help and support when needed.
If you are unhappy with your care coordinator, speak to them about what needs to change or request for a change to the team manager.