If you require mental health crisis support, please contact your local mental health services, your GP, or telephone 111 or the emergency services.

Safety whilst being online

Tips for staying safe whilst being online

Passwords

Set strong passwords – include capital letters, numbers and symbols. There is more information on setting password in the using social media page of this course.

Viruses

Computer viruses can be spread via email in attachments. When you open the attachment it downloads files that can be harmful to your computer or access your email contacts. Be wary of emails you receive where you don’t know the sender or if you receive an email from someone you do know and it has no content – only an attachment. Always delete these emails.

Fake websites

There has been a rise in fraud and scams online. Be wary of emails you get which ask any personal information or to login to any type of account.

Email

Never click on links, or open attachments, in emails from senders you don’t know. If in doubt, double check by going to a trusted website and typing the website address yourself.

Relationships

Scammers can use social networks such as dating websites or chat rooms and once they’ve gained your trust, they’ll start asking you for money, often by telling you an emotional story. Trust your instinct. If something feels wrong, it probably is. Never send money or give your personal details out.

Health

False claims may be made about medical products, such as health cures, and fake online pharmacies may offer medicines cheaply. However, the medicine can turn out to be poor quality and even harmful. Any online pharmacy should have the ‘Registered Pharmacy’ logo on the website’s home page which should lead to the General Pharmaceutical Council website. 

Online shopping and banking

Shopping and banking online can be quick and convenient, especially in the current climate, but it’s important that you protect your financial information.

You should always ensure that the website you are using is a secure one before you enter any personal details. There are ways to spot that a website is secure, including:

  • The address starts with ‘https’, the ‘s’ stands for secure.
  • The address bar is green, which is a sign that you’re using a safe website.
  • A padlock symbol is in the browser where the website address is (but don’t be fooled if the padlock appears on the page itself).
  • A current security certificate which is registered to the correct address (this appears when you click on the padlock).

Be aware that a padlock symbol is not an absolute guarantee of safety. If you ever have doubts it’s best to leave the page.

Important:
Increase in scams

People have reported that there have been an increased number of scam emails or texts, for example purporting to be from Netflix or Paypal, which tell you that your account has been compromised. Never click on any links provided in the emails or texts or provide any personal information. Likewise, you should be very cautious if you receive any telephone calls, for example, from people claiming to be from your bank. Your bank will not ask you for personal information over the telephone.

You may be tempted to download or stream a film from a website, but as well as being illegal, this can make your computer more susceptible to malware or viruses.